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 | Kering

La Maison Alexander McQueen si distingue per essere espressione innovativa e senza compromessi di una creatività travolgente.

La storia

Nel 2023 viene nominato Direttore Creativo della Maison Alexander McQueen.

Seán McGirr

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The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.Key Accountabilities <ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Key Requirements <ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. 
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. 
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
•	Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. 
•	Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
•	Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. 
•	Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.At Alexander McQueen, we live and breathe a culture defined by our Key Behaviours:<ul><li>Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. </li><li>Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.</li><li>Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. </li><li>Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.  </li></ul>

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. With full accountability for meeting KPI’s set through personalised client experience and cross selling of products, the Client Advisor will take full ownership of the exclusive relationships of the AMQ clientele.Key Accountabilities <ul><li>Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of AMQ history and heritage</li><li>Proactively seize all cross-selling opportunities, utilizing all product categories available in the store</li><li>Recruit, Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty</li><li>Strengthen Client loyalty by participating in the Department or Store’s clienteling initiatives</li><li>Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products</li><li>Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store</li><li>Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.</li><li>Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.</li><li>Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company</li><li>Follow Company grooming, accordingly with AMQ standards and policies</li><li>Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed</li></ul>Key Requirements <ul><li>You will be able to demonstrate the desired Alexander McQueen behaviours </li><li>Proven experience in a similar role within fashion retail companies or customer service-related field</li><li>Experience in Men&#39;s ready to wear and tailoring skills</li><li>Proven ability to drive and exceed individual and store KPIs</li><li>Possesses genuine interest in fashion and follows industry trends/news</li><li>Team-player mentality</li><li>Strong verbal and written communication skills</li><li>Strong selling skills and ability to overcome objections</li><li>Client centric approach and an entrepreneurial spirit</li><li>Ability to work in a fast moving and dynamic environment</li><li>Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc</li><li>Ability to use digital retail tools and CRM</li><li>Ability to be mobile for extended periods of time</li></ul>

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:•Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.  •Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. •Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.  •Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.SUMMARY This position is responsible to support managing the retail and store operations. The key success factor for this position is to support the execution and facilitation of the retail / store operation to be more efficiently on a daily basis. ESSENTIAL DUTIES AND RESPONSIBILITIES - Updating and summarizing the Monthly sales performance. - Office administration : Various type of ordering support which is relevant to the retail activities / store operation. - Daily communication with store staffs to ensure store operation standards. (includes VM) - Communicating with the business partners such as department stores in order to manage the sales promotion. - Collaborating with different teams to implement the retail activities across the stores. - To perform other related ad hoc tasks and projects where necessaryQUALIFICATIONS - Matured retail experience at least 5-years in luxury or fashion industry. - Requires strong sense of high-end fashion with sound knowledge. - Well organize and possess strong leadership, communication, and interpersonal skill - Hard-working professional, with ‘hands-on’ and open-minded attitude - Good command of both spoken and written English and Japanese - Good PC skills such as MS Office

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Retail Operations:
Supports the sales process – puts displays in place, keeps stock level inventory, payment transactions, fitting or garment alterations.

Sub-Job Family Description - Retail Operations:
Coordinates operational activities of stores. Monitors the flow of products and ensures the store is kept well stocked. Supports store projects (changes in opening and closing times, renovations or relocation, etc.) Liaises with necessary departments to coordinate an action rollout plan within deadline and budget.

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